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| Login and Registration Issues |
Why can't I login?
Have you registered? Seriously, you must register in order to login. Have you been banned from the board (a message will be displayed if you have)? If so then you should contact the webmaster or board administrator to find out why. If you have registered and are not banned and you still cannot login then check and double check your username and password. Usually this is the problem, if not then contact the board administrator they may have incorrect configuration settings for the board.
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Why do I need to register at all?
You may not have too, it is up to the administrator of the board as to whether you need to register in order to post messages. However registration will give you access to additional features not available to guest users such as definable avatar images, private messaging, emailing of fellow users, usergroup subscription, etc. It only takes a few moments to register so it is recommended you do so.
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Why do I get logged off automatically?
If you do not check the Log me in automatically box when you login the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in check the box during login, this is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university cluster, etc.
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How do I prevent my username appearing in the online user listings?
In your profile you will find an option Hide your online status, if you switch this on you'll only appear to board administrators or to yourself. You will be counted as a hidden user.
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I've lost my password!
Don't panic! While your password cannot be retrieved it can be reset. To do this go to the login page and click I've forgotten my password, follow the instructions and you should be back online in no time
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I registered but cannot login!
Firstly check your are entering the correct username and password. If they are okay then one of two things may have happened. If COPPA support is enabled and you clicked the I am under 13 years old link while registering then you will have to follow the instructions you received. If this is not the case then does your account need activating? Some boards will require all new registrations be activated, either by yourself or by the administrator before you can logon. When you registered it would have told you whether activation was required. If you were sent an email then follow the instructions, if you did not receive the email then are you sure your email address is valid? One reason activation is used is to reduce the possibility of rogue users abusing the board anonymously. If you are sure the email address you used is valid then try contacting the board administrator.
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I registered in the past but cannot login any more?!
The most likely reasons for this are; you entered an incorrect username or password (check the email you were sent when you first registered) or the administrator has deleted your account for some reason. If it is the later case then perhaps you did not post anything? It is usual for boards to periodically remove users who have not posted anything so as to reduce the size of the database. Try registering again and get involved in discussions.
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| User Preferences and settings |
How do I change my settings?
All your settings (if you are registered) are stored in the database. To alter them click the Profile link (generally shown at the top of pages but this may not be the case). This will allow you to change all your settings
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The times are not correct!
The times are almost certainly correct, however what you may be seeing are times displayed in a timezone different from the one you are in. If this is the case you should change your profile setting for the timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings can only be done by registered users. So if you are not registered this is a good time to do so, if you pardon the pun!
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I changed the timezone and the time is still wrong!
If you are sure you have set the timezone correctly and the time is still different the most likely answer is daylight savings time (or summer time as it is known in the UK and other places). The board is not designed to handle the changeovers between standard and daylight time so during summer months the time may be an hour different from the real local time.
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My language is not in the list!
The most likely reasons for this are either the administrator did not install your language or someone has not translated this board into your language. Try asking the board administrator if they can install the language pack you need, if it does not exist then please feel free to create a new translation. More information can be found at the phpBB Group website (see link at bottom of pages)
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How do I show an image below my username?
There may be two images below a username when viewing posts. The first is an image associated with your rank, generally these take the form of stars or blocks indicating how many posts you have made or your status on the forums. Below this may be a larger image known as an avatar, this is generally unique or personal to each user. It is up to the board administrator to enable avatars and they have a choice over the way in which avatars can be made available. If you are unable to use avatars then this is the decision of the board admin, you should ask them their reasons (we're sure they'll be good!)
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How do I change my rank?
In general you cannot directly change the wording of any rank (ranks appear below your username in topics and on your profile depending on the style used). Most boards use ranks to indicate the number of posts you have made and to identify certain users, e.g. moderators and administrators may have a special rank. Please do not abuse the board by posting unnecessarily just to increase your rank, you will probably find the moderator or administrator will simply lower your post count.
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| Attachments |
How do I add an attachment?
You can add attachments when you post a new post. You should see a Add an Attachment form below the main posting box. When you click the Browse... button the standard Open dialogue window for your computer will open. Browse to the file you want to attach, select it and click OK, Open or doubleclick according to your liking and/or the correct procedure for your computer. If you choose to add a comment in the File Comment field this comment will be used as a link to the attached file. If you haven't added a comment the filename itself will be used to link to the attachment. If the board administrator has allowed it you will be able to upload multiple attachements by following the same procedure as described above until you reach the max allowed number of attachments for each post.
The board administrator sets an upper limit for filesize, defined file extensions and other things for attachments on the board. Be aware that it's your responsiblity that your attachments comply with the boards acceptance of use policy, and that they may be deleted without warning.
Please note that the boards owner, webmaster, administrator or moderators can not and will not take responsibility for any loss of data.
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How do I add an attachment after the initial posting?
To add an attachment after the initial posting you'll need to edit your post and follow the description above. The new attachment will be added when you click Submit to add the edited post.
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How do I delete an attachment?
To delete attachments you'll need to edit your post and click on the Delete Attachment next to the attachment you want to delete in the Posted Attachments box. The attachment will be deleted when you click Submit to add the edited post.
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How do I update a file comment?
To update a file comment you'll need to edit your post, edit the text in the File Comment field and click on the Update Comment button next to the file comment you want to update in the Posted Attachments box. The file comment will be updated when you click Submit to add the edited post.
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Why isn't my attachment visible in the post?
Most probably the file or Extension is no longer allowed on the forum, or a moderator or administrator has deleted it for being in conflict with the boards acceptance of use policy.
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Why can't I add attachments?
On some forums adding attachments may be limited to certain users or groups. To add attachments you may need special authorisation, only the forum moderator and board admin can grant this access, you should contact them.
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I've got the necessary permissions, why can't I add attachments?
The board administrator sets an upper limit for filesize, file extensions and other things for attachments on the board. A moderator or administrator may have altered your permissions, or discontinued attachments in the specific forum. You should get an explanation in the error message when trying to add an attachment, if not you might consider contacting the moderator or administrator.
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Why can't I delete attachments?
On some forums deleting attachments may be limited to certain users or groups. To delete attachments you may need special authorisation, only the forum moderator and board admin can grant this access, you should contact them.
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Why can't I view/download attachments?
On some viewing/downloading forums attachments may be limited to certain users or groups. To view/download attachments you may need special authorisation, only the forum moderator and board admin can grant this access, you should contact them.
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Who do I contact about illegal or possibly illegal attachments?
You should contact the administrator of this board. If you cannot find who this is you should first contact one of the forum moderators and ask them who you should in turn contact. If you still get no response you should contact the owner of the domain (do a whois lookup) or, if this is running on a free service (e.g. yahoo, free.fr, f2s.com, etc.), the management or abuse department of that service. Please note that phpBB Group has absolutely no control and cannot in any way be held liable over how, where or by whom this board is used. It is absolutely pointless contacting phpBB Group in relation to any legal (cease and desist, liable, defamatory comment, etc.) matter not directly related to the phpbb.com website or the discrete software of phpBB itself. If you do email phpBB Group about any third party use of this software then you should expect a terse response or no response at all.
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